Reference

Terms Conditions That Govern Your koitoro Account

These terms set out the rules between you and koitoro when you open an account, make deposits through DANA, OVO or GoPay, place wagers, or request withdrawals.

Account RulesPayment TermsWithdrawal ConditionsData HandlingService Availability
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koitoro Terms Conditions That Govern Your koitoro Account
DATA AND ACCOUNT SECURITY

How We Handle Your Information Under These Terms

Your data sits at the centre of how we deliver the service. This section explains what we collect, why we hold it, and how you can request changes or deletion. Every point here forms part of the binding agreement between you and koitoro, enforceable alongside the main terms above.

Data We Collect

We store the details you provide at registration — name, email, phone number — plus transaction records from DANA, OVO or GoPay deposits. Device identifiers and login timestamps are logged for security and fraud-prevention purposes under these terms.

Cookie Usage

Cookies track your session so you stay logged in across pages. We also use analytics cookies to understand how the lobby and account sections perform.

Account Security

Your password is hashed and never stored in plain text. Two-step verification is available through your registered phone number.

Retention Period

We retain account data for as long as your account is active plus the period required by applicable law. Once you request permanent closure and all pending transactions have settled, personal data is scheduled for deletion within the timeframe stated…

Your Rights

You may request a copy of all personal data we hold, ask for corrections, or demand deletion subject to legal retention obligations.

Change Requests

If we update how we handle your data in a way that materially changes your rights under these terms, we notify you via the email on file.

POLICY CONTACT PATHS

Where to Direct Terms-Related Questions

If any clause in these terms is unclear, or you need to exercise a right described here — such as requesting account closure or disputing a transaction — reach out through the channels below. We handle policy queries with the same priority as payment issues, so you will not wait longer simply because your question is about terms rather than a deposit.

Live Chat Open the chat widget from any page on koitoro. Our support agents can walk you through specific clauses, explain how a term applies to your situation, and log formal requests like account closure or data access on the spot.
Email Support Send a message describing the clause or condition you need clarified. Include your registered username so we can pull up your account context. Expect a written reply that you can keep as a reference for your records.
Help Centre Browse categorised articles covering common questions about these terms — account eligibility, payment conditions, bonus wagering rules and withdrawal timelines. Each article links back to the relevant section of this document.

Common Questions About These Terms & Conditions

Below are answers to the questions members ask most about how these terms affect their account, funds, and rights. Each answer references the relevant section so you can cross-check the full clause if needed.

We may suspend or permanently close your account depending on severity. Funds confirmed as legitimately yours are returned via your original DANA, OVO or GoPay method after any investigation concludes. Repeat or serious breaches may result in forfeiture of promotional credits.

No. These terms limit you to a single active account. If we detect duplicates — through matching personal details, device fingerprints or payment credentials — all related accounts may be suspended and balances frozen until we complete a review.

Contact support via live chat or email and state that you want permanent closure. We process withdrawals of any remaining balance to the e-wallet you last deposited from, then schedule your personal data for deletion in line with the retention clause.

We aim to give reasonable notice via email before changes take effect. However, we reserve the right to apply urgent amendments immediately where required by law or to prevent fraud. Continuing to use your account after the posted effective date confirms acceptance.

The governing law depends on the jurisdiction where the service is made available to you. Access to koitoro is offered only where local law permits, and it is your responsibility to confirm legality in your location before using the platform.

You must meet the legal age threshold defined by your local jurisdiction. We verify age during registration and may request additional identification. If you are found to be underage, we close the account and return deposited funds minus any winnings already paid.

Raise any dispute through live chat or email first. Our internal resolution team reviews transaction records, chat logs and account activity. If you remain unsatisfied, you may escalate to the applicable regulatory or consumer body in your jurisdiction.

Yes. Any promotional credit or bonus is subject to both these general terms and the specific conditions attached to that promotion. Wagering requirements, game eligibility and expiry dates are stated on the promo page and form part of the binding agreement.

Under these terms you must verify your identity before we reset access. We send an OTP to your registered phone number. If that number is no longer active, support will ask for additional identification before unlocking the account to protect your funds.

We may hold a withdrawal for verification if the transaction triggers our security checks — for example, a large amount from a newly verified GoPay wallet. Once checks clear, funds are released. The specific verification steps are outlined in the withdrawal conditions section above.

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